The usability of the media in the province of Santa Elena in the time of COVID-19

Abstract

The pandemic caused by COVID-19 has evidenced a profound crisis at all levels; social, cultural, technological, political-economic, which exceeded the rationality of the human being individually and collectively, the situation worsened because the institutional communication channels lost credibility, due to biased, scarce or erroneous information, which gave As a consequence, the appearance of other communicational actors, assumed by citizens who have smart devices, passed on information and although, perhaps, well-intentioned, it was misinformed, faced with this critical panorama, it is worth asking: What is the role played by the media? communication in times of crisis ?, and What were the most used means of communication in the province in times of pandemic? In this sense, determine the usability of the media in the province of Santa Elena at the time of COVID-19, use a fundamental element to establish communication mechanisms so that they are used with greater integrity. Methodologically, the usability standards of the province's Web portals were analyzed and then it was deepened to know, under a survey, the results are the forms and means of communication to which the citizens most resorted.

Keywords: Communication, information, news, citizenship, usability.